Van Insurance Claim Guide

Step by step guide to making a Van Insurance claim

Here for you 24/7 on 0345 872 3611

  • If necessary, contact the police and obtain a Crime Reference Number
  • Gather your insurance documentation to refer to important details such as your Policy Number
  • Have the facts ready – details such as date and time, third parties involved and chain of events
  • Call our Claims Line on 0345 872 3611

Van insurance claims guide overview

Whether you have a van for work, because you need to transport tools and equipment, or simply because you have a large family and need to transport lots of bits and bobs, we can arrange cover to suit your needs. From mini-vans to extra-large vans that can transport shed-loads of stuff, Devitt, the experts in motor insurance, can provide you with everything you need to know about insurance and making a claim – which is why we put together this van insurance claims guide.

How to make a van insurance claim

Making a claim is easier than you might think, whether you’ve been in an accident, your van has been stolen or goods from your vehicle have been stolen. Follow the guide below to learn how to make a claim.

  1. If it is necessary for the police to be involved, contact them, make a statement and then get a crime reference number. If your van has been involved in an accident that was the fault of a third party, vandalised, stolen or had goods stolen from it, you’ll generally need a crime reference number in order to make the claim.
  2. Find your insurance details, including your policy number. You may also need to provide things like your name and address, the full name of the account holder and your date of birth to verify that you are who you say you are.
  3. Before you call to make your claim, have the facts of the claim to hand – your chain of events, any individuals involved, plus the time, date and location of the event
  4. Once you have all the facts to hand, including your insurance policy numbers, as well as all of the information you need, give our Claims line a call on 0808 168 7039 and one of our friendly advisors will walk you through the claims process

What if I get into an accident?

We’ll be with you every step of the way. Give us all of the details of the accident, big or small – what happened, where it happened, what you believe might have caused the accident, any injuries sustained and any other third parties involved. If you can and if it’s appropriate, take photographs of what happened, so that you have evidence that the insurer can use if necessary and if you’re unable to do that, draw a detailed diagram or ask someone else to do it for you.

Whilst you’re still at the scene, do not admit fault – especially if you’re unsure of what caused the accident. Get the details (if possible) of everybody else at the scene, including any witnesses.

For more information, or to get a quote, give out Quote line a call on 0345 872 3614.

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