Internet payments are not processed at the weekend and bank holidays. Consequently, if this would affect your renewal and you wish to renew your insurance by the renewal date, you should call us on 0345 872 3607 prior to the expiry date. Once your renewal has been processed, we will send all your documents to you by email. NB. If you currently pay by Direct Debit, you will receive your renewal documents by post, which will give you the option to automatically renew.
Should you wish to change your payment method or make any changes to your policy you will not be able to renew your policy online and you will need to contact us on 0345 872 3607.
Phone lines are open from 8:30am-7pm Monday-Friday, 9am-5pm Saturday and 10am-4pm Sunday. Calls may be recorded.