Home Claims Guide

We understand that making a home insurance claim can be a stressful experience, as you could be a victim of a burglary, had a fire, a flood or a burst pipe. We want to make sure you’re prepared in the event of an unfortunate event that means you have to make a claim…

 Step by step guide to making a home insurance claim

  • If necessary, such as in the event of a burglary, contact the police and obtain a Crime Reference Number
  • Gather your insurance documentation to refer to important details such as your Policy Number
  • Have the facts ready – with any details of loss / damage
  • Call our Claims Line on 0345 872 3611

With a home insurance claim you will often have to fill out a claim form and return it within a certain time frame. You’ll also have to provide proof of purchase for items that you’re claiming for, however if you can’t find receipts you could prove purchases by referring to your debit / credit card statements, you can request these from your bank for specific months. The more evidence you can provide the better.

Sometimes your insurer will send out a loss adjuster, who will visit your home to assess the damage or loss.

It’s important to remember that in the event of a small claim, you will have to pay your excesses and you could find your insurance will increase when you come to renew. So it’s always worth considering these factors before you make a small claim.

Our reviews

July 11, 2024StarStarStarStarStar

Quick efficient

Quick efficient – superb

- Phil

July 11, 2024StarStarStarStarStar

Simple

Simple! over the phone

- Peter Berladyn

July 11, 2024StarStarStarStar

Your member of staff was polite and…

Your member of staff was polite and helpful. Good service

- Coleen Llewellyn

Latest Motorcycle News & Insights

News

2024 MV Agusta Superveloce 1000 Serie Oro

Retro litre superbike released in £61,000 limited-edition form, here's your first look at the 2024 MV Agusta Superveloce 1000 Serie Oro...

News

First Look: 2024 BMW R1300 GS Adventure

Your first look at the 2024 BMW R1300 GS Adventure released at Motorrad Days event in Garmisch-Partenkirchen!

News

2024 Ducati DesertX Discovery

The 2024 Ducati DesertX Discovery is more of a luxury touring version, which has been loaded up with stacks more premium add-on kit...

News

WSB 2024: Toprak leads the way

With six wins in the last nine races, it’s Toprak Razgatlioglu who’s currently leading the way in the WSB Championship...

News

Isle of Man TT 2024 Round-up

Get your 2024 Isle of Man TT full race report here...

News

Triumph Speed Triple 1200 RR Breitling Edition

Triumph has released a special limited edition Speed Triple 1200 RR in association with top Swiss watch maker Breitling.