Motorbike Claims Guide
We’ve compiled some helpful guidance to support you in starting your insurance claim.
If you’ve been involved in an accident, it’s essential to record as many details as possible so you can submit your claim promptly. One of the most effective ways to stay prepared is to keep a digital copy of your insurance policy—either by photographing your documents or saving them in your email. This ensures you’ll have quick access to important contact numbers and reference details at the scene, helping you begin the claims process without delay.
Making a motorbike insurance claim
When the accident or damage occurs to the motorbike, document as much detail as possible. If appropriate, take photographs and if you don’t have a camera, draw a diagram. Take note of any and all damage to the motorbike and if anyone has sustained injuries, document those too. Provide as much detail as possible, to help support your claim.
If the incident involved another party, obtain their insurance details if possible.
Reporting the accident
You should report the accident as soon as reasonably possible. If the police are involved, this will usually be within the first day or two following the accident. Whatever the circumstances, the sooner you get in touch with Devitt, the sooner we can help.
Call our Claims Line on 0345 872 3611 and a member of our friendly team can provide you with support to help you make your claim.
What details do I need to provide when making a claim?
Details you’ll need to take:
- Third party details of any individuals involved in the accident or incident. Note down their name, address, contact information, registration number, the number of passengers in the vehicle and the details of their insurer. We suggest making a note of the registration number as a minimum, if the individuals are not forthcoming with information.
- Details of any witnesses present. This is important especially if there are any uncertainties over who is at fault. Ask for their name, address and telephone number.
- If police are present at the scene, take down the officer’s badge and number, as well as the incident (crime reference) number so that you can pass that information onto us.
Document all details:
It’s extremely important to take notes at the scene of the accident. If you have everything written down along with photographic evidence (if possible) then this should help to support your claim.
Take photos of:
- Your bike
- Other vehicles involved
- The surroundings
- The setting
- The road
Take notes of:
- Damages to the vehicles involved
- Any injuries of those involved
Collect third party details:
- Names
- Address
- Contact information
- Number of passengers
- Their insurer
- You must also be able to provide the above information to anyone else involved
Witnesses:
It’s also a good idea to take the contact details of any witnesses present, this will help in any investigation as to who is liable for the accident.
Police:
Are there any police present? If so, take a note of their badge number.
Liability:
You are not required to admit any liability, wrongdoing or to make any payments at the scene of the accident.
Report the accident:
Report the accident to your insurer as soon as you can and make sure you have your documentation to hand with all the necessary information such as your registration and reference number.