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MOTORCYCLE INSURANCE CUSTOMER SERVICE
So you have a motorcycle insurance policy with us, but have some
queries about how to make changes to your policy, how to renew your
policy or you are unclear about some of the legal wording associated
with your cover?
The pages within this section should be able to answer most of
your questions. However, if you are still feeling unsure about anything
after reading these, please don’t hesitate to contact our
Customer Service Department on 0845 300 4870. We
are open from 8am-7pm Monday-Friday and 9am-5pm Saturday and we
look forward to receiving your call. Calls may be recorded. Maximum
call charge from a BT landline is 4p per minute (minimum 5p per
call). Calls from other networks may vary.
Should you wish to make a complaint, please view our full Complaint,
Regulation and Compensation Procedures.
Testimonial
"I am writing to thank you for all your help that I received
from you in trying to sort out my son, Luke's, motorcycle insurance
policy. You were very helpful, courteous and polite. Nothing was
too much trouble, even running to a fax machine to find a fax, and
I am very grateful to you.
Often I get told by customer services that they will ring me
back, but they never do. You were true to your word and rang me
back each time, even leaving a message when everything was sorted.
I hope your team leader reads this letter because I believe that
in credit, praise and thanks where it is due. All too often these
days we are helped by people like yourself, but you never receive
any recognition. Your customer service skills are second to none
and once again a very big thank you."
Mrs J Bassinger, 27 January 2006
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