UK Insurance Claim Guides

If you need to make a claim you must report it immediately through our 24/7/365 free-phone Claim Line on 0345 872 3611. If you’re looking for advice about making an insurance claim, you can read our Claim Guides below depending on what you are making a claim for.
Most claims are straight-forward and everything should be quick and simple.

24 hour claim line: 0345 872 3611

PLEASE HAVE READY:

  • Policy Number
  • Police Crime Number (if necessary)
  • Your full name and address details
  • Details of any third parties involved
  • Details of accident
  • Witness information (if applicable)
In the event of an accident
you must report it immediately.

Expert advisors will be there to advise and help you with the process but you will need the following information to hand:

  • Policy number
  • Police Crime Number (if necessary)
  • Your full name and address
  • Details of any third parties involved
  • Details of the accident / loss
  • Witness information (if applicable)

Making a claim

  1. If something has been stolen or damaged by someone else you should contact the police first and obtain a Police Crime Reference Number
  2. Check you’re covered – make sure your insurance covers you for the event
  3. Gather your insurance documentation – to help the process run smoothly
  4. Note all facts – date and time, third party details, details of what happened and what you’re claiming for
  5. Call our Claim Line for free on 0345 872 3611.

Important Note

Legal procedures now make it vital that you report any accident at once. Strict time scales have been set for dealing with claims, in particular those involving bodily injury. Heavy financial fines may be imposed by the courts if these are not kept to. This may affect your insurer’s ability to mount the best defence on your behalf. Delay can involve your insurer in higher costs which may go against your driving record. If the delay is extreme, they may refuse to cover you.